Accessibility information for Melbourne Museum. Also see the Autism friendly museum for social stories, sensory friendly maps and other information.
We are proud to support Companion Card. We offer complimentary admission to your companion person upon presentation of a valid companion card at the time of purchase.
Our car park contains a number of accessible parking spaces on level P2 including pram parking, however please be aware that our car park entrance has a height restriction of 2.15m. Accessible parking for vehicles over this limit is located on Rathdowne Street.
Two Delta Energy Systems AC EV chargers fitted with type 1 connectors are located on level P2 Nicholson Street. There is no additional cost to use the chargers.
There are a number of ways to get to Melbourne Museum/ IMAX/ Royal Exhibition Building by public transport:
The free City Circle Tram goes to Victoria Parade, which is one stop before the Museum.
Shuttle bus: The Melbourne City Tourist Shuttle is wheelchair accessible and stops on Rathdowne Street, opposite Melbourne Museum (Stop 5).
Train: If catching a train get the city loop train to Parliament Station, which has lift access to the top of Lonsdale Street. Please visit the Metro trains website to assist with your train commute. Melbourne Museum is two blocks from Parliament Station.
Bus: Bus routes 250, 251 and 402 to Rathdowne Street
Wheelchairs and Mobility Scooter
Wheelchairs and a mobility scooter are available free of charge from the Cloakroom at Melbourne Museum for your visit on a first-come basis on the day. We recommend booking a wheelchair or mobility scooter prior to your visit by calling Melbourne Museum on 13 11 02. All exhibition galleries and public spaces have lift and/or ramp access.
Wheelchair/mobility scooter seating spaces are available at IMAX Melbourne and these spaces can be purchased online at imaxmelbourne.com.au by buying your ticket and choosing the wheelchair/mobility spaces on the IMAX seat map or by calling the IMAX Box office on (03) 9663 5454.
Accessible lifts are located in a number of places across Melbourne Museum
- Rathdowne Street Carpark
- Nicholson Street Carpark
- Between the Museum Shop and Café to upper and lower levels of Melbourne Museum
- WILD and Darwin to DNA Gallery
- IMAX Theatre
- There are ramps throughout the Forest Gallery and Milarri Gardens
Accessible toilets are located across the three levels of Melbourne Museum:
- Schools Entrance (Accessible / Baby Change Facilities / All Persons )
- Between the Museum Shop and Cafe (Accessible / Baby change table / All Persons)
- Foyer in front of Bunjilaka Aboriginal Cultural Centre (Accessible / Baby change table / All Persons )
- Children’s Gallery (Accessible / Family toilets / Parents’ Room / All Persons)
- Before steps to IMAX (Accessible / Baby change table / All Persons)
- Museum Theatre (Accessible / Baby change table / All Persons)
- Foyer across from Mind and Body Gallery (Accessible / Baby change table / All Persons)
- Foyer across from Melbourne Gallery (Accessible / Baby change table / All Persons)
The National Relay Service (NRS) can assist people who are deaf or have a hearing or speech impairment, please visit their website for more information.
24-hour relay call numbers:
- TTY/voice calls: 133 677
- Speak & Listen: 1300 555 727
- SMS Relay: 0423 677 767
There are hearing loops in a number of spaces at Melbourne Museum. Hearing Loops are located in:
- First Peoples- Creation Cinema
Lower ground floor
- Mind and Body Exhibition- Consciousness Couches
Blind/low vision access
Service animals are welcome in the museum. The lifts have tactile indicators.
Our exhibitions have tactile components. Please ask at the ticket desk for more information.
Autism friendly museum
Melbourne Museum is an autism friendly museum, which provide maps of high and low sensory spaces, quiet times, social scripts and more. Find out more
Maps are available in several languages:
IMAX Melbourne accessibility
Please ask at the IMAX box office if you'd like to borrow a device for your chosen film:
- Assistive listening device for any IMAX film
- Captiview captioning for films listed with a CC symbol
- Audio description receiver and headset for films listed with an AD symbol
- More details at the IMAX Melbourne accessibility page
- Wheelchair seating is available at IMAX Melbourne on a first-come basis. Reserve your space by calling the IMAX box office on (03) 9663 5454 or by buying your tickets online and selecting a wheelchair space on the IMAX seat map.
If you'd like to talk to us about a group with particular access requirements, or if you need more information about accessibility at Melbourne Museum, please contact our bookings office on 13 11 02.
If you would like to provide feedback around accessibility at museums Victoria, please email [email protected].