Access

Accessibility information for Melbourne Museum. Also see the Autism friendly museum for social stories, sensory friendly maps and other information.

Companion Card

We are proud to support Companion Card. We offer complimentary admission to your companion person upon presentation of a valid companion card at the time of purchase. 

Parking

Our car park contains a number of accessible parking spaces on level P2 including pram parking, however please be aware that our car park entrance has a height restriction of 2.15m. Accessible parking for vehicles over this limit is located on Rathdowne Street.

Two Delta Energy Systems AC EV chargers fitted with type 1 connectors are located on level P2 Nicholson Street. There is no additional cost to use the chargers.

Public transport

There are a number of ways to get to Melbourne Museum/ IMAX/ Royal Exhibition Building by public transport:

Tram: Tram route 86 or Tram route 96 to corner of Nicholson and Gertrude Streets. Please visit the Yarra Trams website to assist with your access options

The free City Circle Tram goes to Victoria Parade, which is one stop before the Museum.

Shuttle bus: The Melbourne City Tourist Shuttle is wheelchair accessible and stops on Rathdowne Street, opposite Melbourne Museum (Stop 5).

Train: If catching a train get the city loop train to Parliament Station, which has lift access to the top of Lonsdale Street. Please visit the Metro trains website to assist with your train commute. Melbourne Museum is two blocks from Parliament Station.

Bus: Bus routes 250, 251 and 402 to Rathdowne Street

Wheelchairs and Mobility Scooter

Wheelchairs and a mobility scooter are available free of charge from the Cloakroom at Melbourne Museum for your visit on a first-come basis on the day. We recommend booking a wheelchair or mobility scooter prior to your visit by calling Melbourne Museum on 13 11 02. All exhibition galleries and public spaces have lift and/or ramp access.

Wheelchair/mobility scooter seating spaces are available at IMAX Melbourne and these spaces can be purchased online at imaxmelbourne.com.au by buying your ticket and choosing the wheelchair/mobility spaces on the IMAX seat map or by calling the IMAX Box office on (03) 9663 5454.

Accessible lifts

Accessible lifts are located in a number of places across Melbourne Museum

  • Rathdowne Street Carpark
  • Nicholson Street Carpark
  • Between the Museum Shop and Café to upper and lower levels of Melbourne Museum
  • WILD and Darwin to DNA Gallery
  • IMAX Theatre
  • There are ramps throughout the Forest Gallery and Milarri Gardens

Toilets

Accessible toilets are located across the three levels of Melbourne Museum:

Ground Level

  • Schools Entrance (Accessible / Baby Change Facilities / All Persons )
  • Between the Museum Shop and Cafe (Accessible / Baby change table / All Persons)
  • Foyer in front of Bunjilaka (Accessible / Baby change table / All Persons )
  • Children’s Gallery (Accessible / Family toilets / Parents’ Room / All Persons)

Lower Level

  • Before steps to IMAX (Accessible / Baby change table / All Persons)
  • Museum Theatre (Accessible / Baby change table / All Persons)

Upper Level

  • Foyer across from Mind and Body Gallery (Accessible / Baby change table / All Persons)
  • Foyer across from Melbourne Gallery (Accessible / Baby change table / All Persons)

Deaf access

The National Relay Service (NRS) can assist people who are deaf or have a hearing or speech impairment, please visit their website for more information.

24-hour relay call numbers:

  • TTY/voice calls: 133 677
  • Speak & Listen: 1300 555 727
  • SMS Relay: 0423 677 767

Assistive listening

There are hearing loops in a number of spaces at Melbourne Museum. Hearing Loops are located in:

Ground floor

  • First Peoples- Creation Cinema

Lower ground floor 

  • Theatre

Upper Level

  • Mind and Body Exhibition- Consciousness Couches

Blind/low vision access

Service animals are welcome in the museum. The lifts have tactile indicators.

Our exhibitions have tactile components. Please ask at the ticket desk for more information.

Autism friendly museum

Melbourne Museum is an autism friendly museum, which provide maps of high and low sensory spaces, quiet times, social scripts and more. Find out more

Language guides

We currently have maps, programs and visitor guides available in languages other than English.

Visitor maps

What's On

IMAX Melbourne accessibility

Please ask at the IMAX box office if you'd like to borrow a device for your chosen film:

  • Assistive listening device for any IMAX film
  • Captiview captioning for films listed with a CC symbol
  • Audio description receiver and headset for films listed with an AD symbol
  • More details at the IMAX Melbourne accessibility page
  • Wheelchair seating is available at IMAX Melbourne on a first-come basis. Reserve your space by calling the IMAX box office on (03) 9663 5454 or by buying your tickets online and selecting a wheelchair space on the IMAX seat map.

Find out more about IMAX accessibility

Information

If you'd like to talk to us about a group with particular access requirements, or if you need more information about accessibility at Melbourne Museum, please contact our bookings office on 13 11 02.

If you would like to provide feedback around accessibility at museums Victoria, please email [email protected]

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