We are committed to making our building, collections and exhibitions accessible to as many visitors as possible. Use this information to prepare for your visit to Melbourne Museum.

Companion Card

We are proud to support Companion Card. We offer complimentary admission to your companion person upon presentation of a valid companion card at the time of purchase. 


Our car park contains a number of accessible parking spaces on level P1 and P2 including pram parking, however please be aware that our car park entrance has a height restriction of 2.15m. Accessible parking for vehicles over this limit is located on Rathdowne Street.

Accessible parking spaces have a minimum clearance of 520cm x 320mm

Lower ground carparks have a lift to ground floor.

Parking information

Public transport

There are a number of ways to get to Melbourne Museum/ IMAX/ Royal Exhibition Building by public transport:

Tram: Catch Tram route 86 or Tram route 96 to corner of Nicholson and Gertrude Streets, Stop #11 Melbourne Museum. Both routes are serviced by low-floor trams. Please visit the Yarra Trams website to assist with your access options.

The free City Circle Tram goes to Victoria Parade, which is one stop before the Museum.

Train: If catching a train get the city loop train to Parliament Station, which has lift access to the top of Lonsdale Street. Please visit the Metro trains website to assist with your train commute. Melbourne Museum is two blocks from Parliament Station.

Bus: Bus routes 250, 251 and 402 to Rathdowne Street.

Wheelchairs and mobility scooters

Wheelchairs are available free of charge from the foyer at Melbourne Museum for your visit on a first-come basis on the day. All exhibition galleries and public spaces have lift and/or ramp access.

Wheelchair/mobility scooter seating spaces are available at IMAX Melbourne and these spaces can be purchased online at by buying your ticket and choosing the wheelchair/mobility spaces on the IMAX seat map or by calling the IMAX Box office on (03) 9663 5454.

Accessible lifts

Accessible lifts are located in a number of places across Melbourne Museum

  • Rathdowne Street Carpark
  • Nicholson Street Carpark
  • Between the Museum Shop and Café to upper and lower levels of Melbourne Museum
  • Triceratops: Fate of the Dinosaurs exhibition
  • IMAX Theatre
  • There are ramps throughout the Forest Gallery and Milarri Gardens

Auslan Tours

Join one of our free Auslan tours for an overview of some of the museum's displays.

Find out more information about upcoming Auslan tours here.


Accessible toilets are located across the three levels of Melbourne Museum:

Ground Level

  • Schools Entrance (Accessible / Baby Change Facilities / All Persons )
  • Between the Museum Shop and Cafe (Accessible / Baby change table / All Persons)
  • Foyer in front of Bunjilaka Aboriginal Cultural Centre (Accessible / Baby change table / All Persons )
  • Children’s Gallery (Accessible / Family toilets / Parents’ Room / All Persons)

Lower Level

  • Before steps to IMAX (Accessible / Baby change table / All Persons)
  • Museum Theatre (Accessible / Baby change table / All Persons)

Upper Level

  • Foyer across from Mind and Body Gallery (Accessible / Baby change table / All Persons)
  • Foyer across from Melbourne Gallery (Accessible / Baby change table / All Persons)

Deaf access

The National Relay Service (NRS) can assist people who are deaf or have a hearing or speech impairment, please visit their website for more information.

24-hour relay call numbers:

  • TTY/voice calls: 133 677
  • Speak & Listen: 1300 555 727
  • SMS Relay: 0423 677 767

Assistive listening

There are hearing loops in a number of spaces at Melbourne Museum. Hearing Loops are located in:

Ground floor

  • First Peoples - Creation Cinema

Lower ground floor 

  • Theatre

Blind/low vision access

Service animals are welcome in the museum. The lifts have tactile indicators.

Our exhibitions have tactile components. Please ask at the ticket desk for more information.

Low Sensory Sessions

On the first Saturday of every month, Melbourne Museum offers low sensory sessions for visitor who experience sensory sensitivity. Loud sound effects and music will be muted, and bright or flashing lights will be dimmed in all galleries included with museum entry. Find out more and book tickets

Autism friendly museum

Melbourne Museum is an autism friendly museum, which provide maps of high and low sensory spaces, quiet times, social scripts and more. Find out more

IMAX Melbourne accessibility

Please ask at the IMAX box office if you'd like to borrow a device for your chosen film:

  • Assistive listening device for any IMAX film
  • Captiview captioning for films listed with a CC symbol
  • Audio description receiver and headset for films listed with an AD symbol
  • More details at the IMAX Melbourne accessibility page
  • Wheelchair seating is available at IMAX Melbourne on a first-come basis. Reserve your space by calling the IMAX box office on (03) 9663 5454 or by buying your tickets online and selecting a wheelchair space on the IMAX seat map.

Find out more about IMAX accessibility


If you'd like to talk to us about a group with particular access requirements, or if you need more information about accessibility at Melbourne Museum, please contact our bookings office on 13 11 02.

If you would like to provide feedback around accessibility at museums Victoria, please email [email protected]

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