Visitors viewing a showcase

Temporary closure

I have tickets booked to visit Melbourne Museum. Can I get a refund?

Anyone who has purchased an entry ticket for Melbourne Museum will have their ticket refunded. For further information please contact our bookings and enquiries team on [email protected].

Can I donate my ticket price to support Museums Victoria?

We are unable to automatically exchange your ticket for a donation to Museums Victoria. However, should you be in the position to do so, we gratefully welcome donations of any amount. For more information about how to support your museums visit our Join & Support page.

Will my Museum Membership be extended for a further 6 weeks?

Museums Victoria will extend all active memberships for the closure period.


Bookings and enquiries

Available 9.30am–4.30pm, Monday to Friday.

General: 13 11 02

Outside Australia: +61 3 8341 7777

Schools and groups: (03) 8341 7767

Email: [email protected]


Visitor information


Visitor map


Visiting with children

The museum is a safe, fun and active place to be but there are places children need to be looked after such as escalators and balconies. 

The following amenities are available to make visiting with children easier:

  • Nursing and Change areas
  • Highchairs available at our cafés
  • Accessible toilets
  • Drink fountains
  • Microwaves
  • Pram Hire

If you have any special needs, please ask our friendly staff.


Connect with Museums Victoria

Subscribe to our newsletter

Receive the latest news about our exhibitions, special events, programs and offers.