Getting to the museum

Pre-purchase tickets

You can buy tickets online before you visit.  Present your printed or digital tickets at the entry point for quick entry.

Parking

There is no on-site parking at Immigration Museum.

The nearest public car parks are approximately 5 minutes walk Immigration Museum:

• Secure Parking, 376 Flinders Street
• Wilson Parking, 15 William Street

Public transport

There are many ways to get to Immigration Museum by public transport.

Train: If catching the train to the Immigration Museum you'll arrive at Flinders Street Station, which is a few blocks away. It is approximately a 10 minute walk from Flinders station to Immigration Museum. Please visit the Metro trains website to assist with your train commute.

Tram: Tram routes 30, 70 and 75 stop at the corner of Market St and Flinders St (Stop 3), which is approximately 50 metres from the entrance of the Immigration Museum. Please visit the Yarra Trams website for more information.

Bus: The Melbourne Visitor Shuttle is wheelchair accessible and stops on William Street (Stop 11), two blocks from the Immigration Museum. It is an approximately 5 minute walk to Immigration Museum

Taxi pick up / drop off

There is a taxi and car share parking on Market Street.

Accessible Entrance

There are two accessible entrances to the Immigration Museum:

• Via the gate on Market Street (near the corner of Flinders Street) and along the ramp to the main Flinders Street entrance, which has automatic doors.
• Via the ramp further up Market Street, which leads into the Festivals Courtyard. There are automatic doors at the rear of the building. The central corridor then leads to the Flinders Street foyer.

Due to the Immigration Museum's heritage status, access to the front entrance is limited for wheelchair users and others who need step-free access.

Getting to the entrance

• The doorway is a flat, paved surface with no step.
• The kerbside Market Street is a gentle sloping curb.

At the museum

Wheelchairs and mobility scooter

Wheelchairs (standard size) and a mobility scooter(130kg weight limit) are available free of charge at the ticket desk at Immigration Museum for your visit. We recommend booking a wheelchair or mobility scooter by calling the Immigration Museum on 13 11 02 before your visit.

All exhibition galleries and public spaces have lift and/or ramp access.

A wheelchair access map can be provided upon request from the front desk.

Accessible lifts

Accessible lifts are located in the main foyer and provide access to all exhibition galleries on all levels.

Toilets

Accessible toilets are available on the ground and first levels of the museum:

Ground level

• Festival Courtyard (Accessible) has a door width of approximately 800mm and a right-hand transfer.
• Discovery Centre (Family toilets/ Baby change table/ braille) has a door width of approximately 750mm and a right-hand transfer.

First floor

• Getting in Exhibition (Family toilet) has a door width of approximately 750mm and a right-hand transfer.

All toilet doors open inward.

Please note that the minimum toilet facility dimensions for DDA compliance are based on wheelchair dimensions, not motorised scooter dimensions. The toilet facilities may not accommodate the width and turning range requirements of mobility scooters.

Immigration Museum does not have a hoist or adult changing facilities. 

Sensory Bags

If you have sensory sensitivities or are feeling overwhelmed during your visit, you can borrow a free sensory bag. The bags contain:

• Noise reduction earmuffs
• Fidget tools
• A communication card

Sensory bags can be borrowed from the admissions desk located in the entrance foyer and returned to the same location at the end of your visit.

Deaf access

The National Relay Service (NRS) can assist people who are deaf or have a hearing or speech impairment, please visit their website for more information.
24-hour relay call numbers:

• TTY/voice calls: 133 677
• Speak & Listen: 1300 555 727
• SMS Relay: 0423 677 767

Assistive listening

There are no hearing loops at Immigration Museum.

Blind and low vision access

Guide dogs and other registered assistance dogs are welcome in the museum.

The lifts have tactile indicators.

Some exhibitions may have tactile components. Please ask at the ticket desk for more information.

Programs and resources

Companion Card

We are proud to support Companion Card. We offer complimentary admission to your companion person upon presentation of a valid companion card at the time of purchase.

Visiting information

The plan your visit page has Immigration Museum visitor maps, itinerary suggestions, information about dining options and more.

Low sensory sessions

On the first Saturday of every month (excluding Victorian school holidays), Immigration Museum offers low-sensory sessions for visitors who experience sensory sensitivity. Loud sound effects and music will be muted, and bright or flashing lights will be dimmed in all permanent exhibitions included with museum entry.

Autism friendly museum

Immigration Museum provides maps of high and low sensory spaces and social scripts.

Hidden Disabilities Sunflower program

Museums Victoria is a proud Hidden Disabilities Sunflower program partner to support and raise awareness of those living with a hidden disability. The training of Museums Victoria staff, both public facing and back of house, ensures that our staff are able to offer respectful and discreet help to those who need it. By wearing the Hidden Disabilities Sunflower lanyard or wristband, visitors can communicate their requirement for support in a way that is recognised and respected by staff. 

Auslan tours

Immigration Museum does not currently have any Auslan tours on offer.

Auslan interpreted events

Some events at Immigration Museum are Auslan interpreted. Check What's On for current availability.

More information

If you'd like to talk to us about a group with particular access requirements, or if you need more information about accessibility at Immigration Museum, please contact our bookings office on 13 11 02.

If you would like to provide feedback on accessibility at Museums Victoria, please email [email protected].