Legals

Disclaimer

This website is operated by Museums Victoria, an agency of the government of the State of Victoria. The content of Museums Victoria's websites is provided for information purposes only and is not intended as a substitute for professional advice.

No claim is made as to the accuracy or authenticity of the content of the website. Museums Victoria does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided on this website or incorporated into it by reference.

The information on Museums Victoria's websites is provided on the basis that all persons accessing the site undertake responsibility for assessing the relevance and accuracy of its content.

The information contained within Museums Victoria websites is not to be displayed except in full screen format. No liability is accepted for any information or services which may appear in any other format. No responsibility is taken and no liability is accepted for any information or services which may appear on any linked websites. 

Rights

Museums Victoria is committed to respecting copyright and other intellectual property rights, while aiming to make our collections and information easily accessible to the public.

Material published on this website is protected by copyright and, where applicable, moral and cultural rights.

Text

Unless otherwise noted, all of the text published on this site is licensed using a Creative Commons Attribution 4.0 International licence. Under the terms of this licence you may distribute, remix and build upon the text from the site, but you must attribute Museums Victoria as the source of the information.

Images

Images, sounds and audio-visual material are licensed separately to text.  It is your responsibility to check the copyright and acknowledgement statement associated with these resources before you use them.

We support and encourage public access to our collection by offering image downloads for reuse. We also offer streamed sound and film recordings for reuse where possible.

Third Party Copyright

Museums Victoria does not own the copyright in all the material on this website. In some cases copyright belongs to third parties and has been published on this website under a licence agreement: this does not authorise you to copy that material. You may be required to obtain permission from the copyright owner.

Copyright is a complex area of law, and you are encouraged to contact the Australian Copyright Council for further information on your rights and responsibilities.

Cultural rights

Indigenous works may have additional legal and cultural issues, for instance because they include secret or sacred information, or information obtained without the consent of the relevant indigenous people. You may be required to seek cultural clearances from Aboriginal and Torres Strait Islander communities, families, individuals or organisations before you access or reproduce some Aboriginal and Torres Strait Islander material.

Attribution

Please acknowledge Museums Victoria as the source of information.

Take Down Notice and Enquiries

Museums Victoria supports the intellectual property rights of others and every reasonable effort has been made by Museums Victoria to locate, contact and acknowledge copyright owners. Any copyright owner not properly identified and acknowledged on this website should contact Museums Victoria so that corrections can be made.

If you are seeking permission to use Museums Victoria content or images in a way not covered by the accompanying rights and attribution statements, please refer to our Image Request information.

Privacy Statement

Introduction

Museums Victoria is committed to protecting your personal privacy. The principles that guide Museums Victoria in relation to collecting, handling and storing your personal information can be found in our Privacy Policy.

This statement sets out how we protect your privacy and manage your personal information. It applies to all people who visit or otherwise deal with us, including through our website and on social media. This statement has been improved and updated in July 2021.

We may change or update our Privacy Policy and Privacy Statement from time to time. If we do, we will post the changed or updated version on our website. We encourage you to visit our website regularly so that you are familiar with the most recent version. Any updates or changes will apply from the time they are posted on our website.

Anonymous access to this website

You can access and browse our website without disclosing personal information. We will only collect personal information that you have chosen to provide.

Collection of your personal information

What kind of personal information do we collect and hold?

The amount and type of personal information we collect from you and hold about you will vary depending on the different ways in which you deal with us.

If you are a visitor to one of our museums or other sites, the personal information that we hold about you may include:

  • your name, address, phone number, email address
  • your image
  • records of our interactions with you such as system notes, feedback that you have provided to us and records of conversations you have had with our employees
  • information about transactions that you have made with us, including the exhibitions or events you have attended or booked tickets to attend
  • your preference as to whether you wish to receive communications from us
  • your billing details

If you are a member, donor or a corporate partner, or are connected with us through our retail stores, venue hire, fundraising, marketing or schools and community programs, the personal information we hold about you may include:

  • your name, address, phone number, email address
  • your image
  • for members: your gender (if specified) and date of birth
  • records relating to your connection with us, in whatever capacity
  • details of the donations, bequests and contributions you have made to us
  • details of the orders and purchases you have made with us
  • exhibitions you have attended and events you have participated in
  • publications and services you have received from us
  • your preference as to whether you wish to receive communications from us
  • your billing details

If you use our websites or engage with us through Ask Us or on social media, the personal information we hold about you may include:

  • your name, address, phone number, email address
  • any details you provide to us through your use of our website or social media – for example, if you join our mailing list or use the website to send us questions, messages or comments
  • your preference as to whether you wish to receive communications from us
  • any details you provide to us as part of a payment or donation process

If you are a volunteer, student, intern, the personal information we hold about you may include:

  • your name, address, phone number, email address
  • your gender (if specified) and date of birth
  • your image
  • your tax file number and other identifiers used by Government agencies or other organisations to identify you
  • information from police checks, working with children checks (or similar), and information about your right to work in Australia
  • records relating to your volunteer work with us

How we deal with your personal information if you apply for a job with us:

If you apply for a job with us, you may be required to provide us with personal information such as your name, employment and educational background, as well as other personal information which we may require you to provide, or which you choose to provide us, in relation to your job application.

We will hold, use and disclose that information solely for the purpose of considering your application. In considering your application, we may collect personal information about you from any third parties that you nominate as your referees in your application.

Do we collect health and other sensitive information?

We understand that protecting your privacy in relation to health and other sensitive information is particularly important.

To provide our services or to respond to inquiries about our services, we may be required to collect and hold certain health or other sensitive information such as medical information or information relating to any injury, disability, accessibility or companion card program requirements.

We may also collect health and sensitive information relating to volunteers and job applicants as part of the recruitment process or in the event that a volunteer or job applicant is injured while performing their role.
We will limit the collection of health and sensitive information to the minimum amount required in the circumstances.

How do we collect personal information?

We may collect personal information from you in a range of ways including:

  • when you visit us or attend our museums or other sites
  • when you purchase tickets from us
  • when you are the recipient of a gift voucher purchased from us
  • when you apply to become a Museum Member
  • when you contact us in person, by phone, via mail, email or online (or when we contact you through any means)
  • when you purchase items from our Museum Stores
  • when you donate to us or participate in any of our fundraising activities
  • when you join our newsletters and mailing lists
  • through our direct marketing activities

Where possible, we will collect your personal information directly from you. However, there may be circumstances in which we need to collect your information from other people or organisations.

For example, if you have purchased tickets as a group, we may collect information about you from the person making the booking.

If you have provided us with information about another person, then you need to tell that other person that you have done so, that they have a right to access their information and that they can refer to the Privacy Statement for information on how Museums Victoria will handle their personal information.

If you do not provide us with your personal information

If you do not provide us with the personal information we reasonably request, we may be unable to provide you with the services that you are requesting.

For example, if you don’t provide us with your contact details when:

  • purchasing a ticket to our Museums – we will be unable to notify you of any changes or cancellations or replace your tickets if they are lost / stolen
  • applying for a Museum membership – we won’t be able to process your application or send you information about the benefits of our membership program
  • entering into a competition run by Museums Victoria – we won’t be able to process your entry or notify you if you win a prize

Use of your personal information

How do we use your personal information?

The purposes we use your information for depends on how you deal with Museums Victoria and the purpose for which it was collected.

If you are a visitor to one of our museums or other sites, we may use your information to:

  • provide you with information about our exhibitions, programs and services
  • administer our exhibitions, programs and services
  • process payments
  • answer your enquiries and deliver customer service to you
  • conduct quality assurance activities
  • carry out internal functions including administration, training, accounting, audit and information management
  • respond to and/or resolve feedback provided by you
  • comply with laws and regulations including reporting to funding and government agencies
  • send you information about our exhibitions, programs, fundraising appeals and donor activities
  • conduct surveys, market research and analysis
  • invite you to participate in research projects and activities
  • encourage further involvement with Museums Victoria, to seek and process donations, and for direct marketing
  • provide exhibition or event partners with de-identified internal analytics and research of audiences to their exhibitions or events

If you are a member, supporter or donor, or a corporate partner, or are connected with us through our members, retail, venue hire, fundraising, research, marketing or schools and community programs we may use your information to:

  • process your membership application and manage your membership, as applicable
  • process donations and payments
  • manage our relationship with you including (if applicable) to provide services to you
  • answer your enquiries
  • conduct quality assurance activities
  • carry out internal functions including administration, training, accounting, audit and information management
  • respond to and/or resolve feedback provided by you
  • comply with laws and regulations including reporting to applicable government agencies
  • send you information about our organisation, services and supports
  • send you information about our exhibitions, programs, fundraising appeals and donor activities
  • conduct surveys, market research and analysis
  • invite you to participate in research projects and activities
  • encourage further involvement with Museums Victoria, to seek and process donations, and for direct marketing

If you use our websites or Ask Us or social media we may use your information to:

  • personalise your online experience or to enable remarketing functionality
  • answer your enquiries
  • process donations and payments
  • provide you with the goods and services you have asked us for
  • respond and/or resolve feedback provided by you
  • conduct surveys, market research and analysis
  • invite you to participate in research projects and activities
  • encourage further involvement with Museums Victoria, to seek and process donations, and for direct marketing

If you are a volunteer, student, intern, we may use your information:

  • to process your volunteering application and to manage your activities with us
  • carry out internal functions including administration, training , accounting, audit and information management
  • resolve complaints
  • comply with laws and regulations and to report to funding and government agencies
  • send you information about Museums Victoria, our exhibitions, programs and services, fundraising appeals and donor activities
  • send you information about other volunteering opportunities
  • conduct surveys, market research and analysis
  • invite you to participate in research projects and activities
  • encourage further involvement with Museums Victoria, to seek and process donations, and for direct marketing

We may use your personal information for the same purposes that we collected it for. We may also use it for secondary purposes related to the purpose of collection where you would reasonably expect us to. For example, if we have collected your personal information in connection with one fundraising appeal, we may use that information to contact you about future appeals.

If you are filmed or photographed while attending an exhibition or program at Museums Victoria or while using Museums Victoria’s services, we may reproduce and publish your image on future marketing or publicity materials, in accordance with the consent or release we have obtained from you (or your parent or guardian if you are under 18 years of age).

Direct marketing and communications

Where we propose to contact you for marketing purposes, we will seek your consent and will also give you the opportunity to unsubscribe from receiving marketing communications from us in future. We will endeavour to ensure that our consent and unsubscribe notices are clear, conspicuous and easy to activate.

When you provide us with your personal information through our websites, we will often give you the option to opt out of receiving our regular e-newsletter and related information. If you choose not to opt out of receiving our e-newsletter, we may use your personal information to send you this newsletter and other information relating to exhibitions, events, products and special offers that we think may be of interest to you.

Where we use your personal information to send you communications by post, email or telephone, we will provide you with an opportunity to unsubscribe / opt out from receiving such information in future.

If you no longer wish to receive marketing information from us, please let us know at our Ticketing Desk, or by contacting us using the details at the end of this Privacy Statement.

Who does Museums Victoria disclose your personal information to?

In order to operate an efficient and collaborative business and to enable us to carry out our activities and provide our events, programs and services, we may at times be required to disclose your personal information to third parties.

This may include disclosure in the following circumstances:

  • People engaged by us or acting on our behalf in relation to our business, such as our ticketing agents and other service providers/suppliers. Suppliers are required to handle your personal information in accordance with this Privacy Statement , our Privacy Policy, and applicable privacy legislation
  • Our website, cookies and social media service providers, such as Google or Facebook, to enable them to configure or personalise our websites, pages and platforms
  • Government and regulatory bodies, including Creative Victoria and the Australian Taxation Office
  • Lawyers, auditors, banks and other advisors appointed by us or acting on our behalf
  • Where disclosure is required by law, including where required to the police or to comply with compulsory notices from courts of law, tribunals or government agencies

We take reasonable steps to ensure these organisations protect the privacy of your personal information, in accordance with this Privacy Statement, our Privacy Policy and applicable privacy legislation.

If you wish to opt out of receiving communication from a third party that we have lawfully disclosed your personal information to, you may be required to contact the third party directly.

We will not sell your personal information.

Will my personal information be transferred offshore?

Our technology infrastructure may at times make use of cloud infrastructure or servers located outside Australia. Apart from this, we do not typically transfer personal information offshore.

If we transfer information offshore, we will only do so with your consent or otherwise in accordance with applicable privacy laws. We will require that the recipient of the information complies with similar privacy laws or contractual obligations to maintain the privacy and security of the information.

How do we store personal information and for how long?

We take all reasonable steps to ensure that your personal information is securely stored and protected. These steps include password protection for accessing our electronic IT systems, securing paper files in locked cabinets and physical access restrictions to buildings where information is held. In addition, access to your personal information is restricted to those authorised to have access.

Unfortunately, there are inherent risks in the management of personal information and we cannot and do not guarantee that unauthorised access to your personal information will not occur.

We keep your personal information for as long as it is needed for the purposes for which it was collected and to comply with legal requirements.
When personal information we hold is no longer needed for any purpose, including legal purposes, we will take reasonable steps to destroy or alter that information so that it no longer identifies you.

Access and correcting your personal information

How do I keep my personal information up to date?

We depend largely on you to provide us with accurate personal information. If changes to your information are required, please let us know by contacting us.

Can I access my personal information?

You can ask us for access to the information that we hold about you at any time. Simply contact us (our contact details are listed below) to make your request. For security reasons, we may ask you to put your request in writing.

We will not typically charge you to access your personal information unless you are requesting a large number of documents, in which case we may charge a fee to reflect the cost to us of accessing and compiling or copying the documents.

Subject to applicable privacy laws, we will generally give you full access to your personal information within a reasonable time and in the manner requested by you. However, there may be some circumstances when this is not possible, including where:

  • we no longer hold or use the information
  • providing access would have an unreasonable impact on the privacy of others
  • the request is frivolous or vexatious
  • providing access would otherwise be unlawful

If we do not provide you with access to all of your personal information, we will tell you the reason why we have not done so.

Your privacy online

Online data collection and use

When you access the any websites or online forms operated by Museums Victoria, anonymous technical information may be collected about user activities on the website. This may include information such as the type of browser used to access the website and the pages visited.

This information is used by Museums Victoria to make decisions about maintaining and improving our websites and online services. This information remains anonymous and is not linked in any way to personal information about you.

Your credit card transactions are processed by Payment Card Industry Data Security Standard (PCIDSS) compliant hosted services. For further information relating to PCIDSS please refer to: PCI Security Standards Organisation.

Linking to or embedding other Websites

Museums Victoria websites links to and embeds the websites of other organisations which may be of interest to you.

Linked and embedded websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements or policies.

Pages which contain an embedded website will always include a link to the organisation's privacy statement or policy.

Cookies and other tracking data

This website uses cookies so that we can provide you with the best user experience. Cookies are text files which are downloaded to your device when you visit a website.

They are useful because they allow a website to recognise your preferences and settings.

The term cookie actually describes a range of technologies, including:

  • pixel tags (transparent graphic images placed on a web page or in an email, which indicate that a page or email has been viewed),
  • mobile device identifiers, and
  • web storage used in desktop software or mobile devices.

In using these cookies, none of your personal information is retrieved or recorded by Museums Victoria. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. To find out more information, visit www.allaboutcookies.org.

Cookies differ depending on the purpose they are used for. The types of cookies used on this website include the following:

Cookie type Purpose
Strictly necessary cookies These cookies are essential in order to enable you to use the features of our website.
Performance / analytics cookies These cookies collect information about how visitors use our services, for instance which pages visitors go to most often, and if they get error messages from web pages. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our services perform.
Targeting or advertising cookies These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. We use these cookies and other similar technologies to deliver advertisements promoting Museums Victoria on other websites and services, such as Facebook.

Online surveys

Museums Victoria websites may also contain links to online surveys, to enable customers to provide feedback in order for Museums Victoria to improve its online services. The data collected is anonymous and will not be shared with any third parties.

How we handle email, ‘Ask Us’ and ‘Contact Us’ messages

We may keep the content of any email, or ‘Ask Us’ or ‘Contact Us’ or other electronic message or form that we receive. The message content may be monitored by employees for purposes including troubleshooting, compliance, auditing and maintenance, or where email abuse is suspected. Personal information will be handled in accordance with this Privacy Statement and our Privacy Policy.

Contact us

If you have any questions in relation to privacy, please contact us at [email protected].

You can also seek further information and advice from the Office of the Victorian Information Commissioner by emailing [email protected] or calling 1300 006 842.