Excursions booking conditions and cancellation policy

Museums Victoria / Education / Excursions booking conditions and cancellation policy

Booking conditions:

  • Booking requests submitted through this form require at least 4 weeks’ notice. If you need to book within that timeframe, please call our team on 13 11 02 to arrange your visit.
  • This form is a booking request only. You will receive a formal booking confirmation email within 5 business days or our team will contact you for more details if required.
  • Bookings for the new year open on 1 December. You can book for any time during the year (subject to availability).

Changes & cancellations:

  • Changes or cancellations must be made in writing at least 21 days before your visit. 
  • If you change or cancel within 21 days of your visit, the full program and booking fees will apply. 

Payment:

  • A tax invoice for the full amount will be emailed on the day of your visit. 
  • You can reduce your booked numbers by up to 10% to allow for student absences.
  • Payment is due within 2 weeks after your visit (we cannot accept payment before your visit).