Access

Accessibility information for Melbourne Museum. Also see the Autism friendly museum for social stories, sensory friendly maps and other information.

Companion Card

Companion Card

We are proud to support Companion Card and offer complimentary admission upon presentation of a valid companion card at the time of purchase. Companion Card holders can bring their attendant free of charge. 

Train

Public transport

If catching the train to Immigration Museum you'll arrive at Flinders Street Station and travel a few blocks to get to the museum. Please visit the Metro trains website to assist with your train commute.

The Melbourne City Tourist Shuttle is wheelchair accessible and stops on William Street (Stop 11), two blocks from the Immigration Museum.

There are two accessible entries to the Immigration Museum:

  • Via the gate on Market Street (near the corner of Flinders Street) and along the ramp to the main Flinders Street entrance, which has automatic doors.
  • Via the ramp further up on Market Street which leads into the Festivals Courtyard. There are automatic doors at the rear of the building. The central corridor then leads to the Flinders Street foyer.
Wheelchair

Wheelchairs

Wheelchairs are available at the ticket desk for use throughout your visit on a first-come basis. All exhibition galleries and public spaces have lift and/or ramp access.

Accessible lifts

Accessible lifts

Accessible lifts are located in the main foyer and provide access to all exhibition galleries on all levels.

Toilets

Toilets

Accessible toilets are available on the ground and first levels of the museum:

Ground level

  • Festival Courtyard (Accessible)
  • Discovery Centre (Family toilets/ Baby change table/ braille)

First floor

  • Getting in Exhibition (Family toilet)
Deaf

Deaf access

The National Relay Service (NRS) can assist people who are deaf or have a hearing or speech impairment, please visit their website for more information.

24-hour relay call numbers:

  • TTY/voice calls: 133 677
  • Speak & Listen: 1300 555 727
  • SMS Relay: 0423 677 767
Blind

Blind/low vision access

Service animals are welcome in the museum. The lift has tactile indicators and our exhibitions have tactile components.

Autism friendly museum

Immigration Museum is an Autism Friendly Museum, which provide maps of high and low sensory spaces, social scripts and more. Find out more

Language guides

We currently have maps, programs and visitor guides available in languages other than English. 

Programs

Visitor maps

Information

If you'd like to talk to us about a group with particular access requirements, or if you need more information about accessibility at Immigration Museum, please contact our bookings office on 13 11 02.

If you would like to provide feedback around accessibility at Museums Victoria, please email [email protected].

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