We are proud to support Companion Card and offer complimentary admission upon presentation of a valid companion card at the time of purchase. Companion Card holders can bring their attendant free of charge.
If catching the train to Immigration Museum you'll arrive at Flinders Street Station and travel a few blocks to get to the museum. Please visit the Metro trains website to assist with your train commute.
The Melbourne City Tourist Shuttle is wheelchair accessible and stops on William Street (Stop 11), two blocks from the Immigration Museum.
There are two accessible entries to the Immigration Museum:
Wheelchairs are available at the ticket desk for use throughout your visit on a first-come basis. All exhibition galleries and public spaces have lift and/or ramp access.
Accessible lifts are located in the main foyer and provide access to all exhibition galleries on all levels.
Accessible toilets are available on the ground and first levels of the museum:
The National Relay Service (NRS) can assist people who are deaf or have a hearing or speech impairment, please visit their website for more information.
24-hour relay call numbers:
Service animals are welcome in the museum. The lift has tactile indicators and our exhibitions have tactile components.
Immigration Museum is an Autism Friendly Museum, which provide maps of high and low sensory spaces, social scripts and more. Find out more
We currently have maps, programs and visitor guides available in languages other than English.
If you'd like to talk to us about a group with particular access requirements, or if you need more information about accessibility at Immigration Museum, please contact our bookings office on 13 11 02.
If you would like to provide feedback around accessibility at Museums Victoria, please email [email protected].