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Physical access

The Melbourne City Tourist Shuttle is wheelchair accessible and stops on William Street (Stop 11), two blocks from the Immigration Museum.

There are two accessible entries to the Immigration Museum:

  • via the gate on Market Street (near the corner of Flinders Street) and along the ramp to the main Flinders Street entrance, which has automatic doors.
  • via the ramp further up on Market Street which leads into the Festivals Courtyard. There are automatic doors at the rear of the building. The central corridor then leads to the Flinders Street foyer.

A limited number of wheelchairs are available from the ticket desk on a first-come basis.

Accessible toilets are available on the ground and first levels of the museum.

All exhibition galleries have lift access.

Blind/low vision access

Service animals are welcome in the museum.


If you are planning to bring in a group that has particular access requirements, or if you would like further information about accessibility at the Immigration Museum, please contact our bookings office on 13 11 02