Booking conditions and cancellations
Museum in a Van
Booking conditions
We receive more requests for presentations than we can provide. We carefully plan our schedule each year so that we can reach as far across Victoria as possible. Changes can be difficult to accommodate, particularly with short notice.
For kindergarten presentations, it is a condition of booking that at least one Educator or supporting staff member attends the presentation.
Cancellation policy
Cancellations received within ten working days prior to an Outreach Program presentation will incur the full presentation cost.
Outreach kits
Booking conditions
- We pay for posting the kit out to you, and you pay for return postage.
- Kits must be returned in the same condition as received. We may ask borrowers to cover the cost of replacing any lost or damaged materials.
- As the kits are very popular we have a set loan period to reach as many groups as possible. As such it is important to return the kit on time as late returns disadvantage the next borrower.
- In the case of late returns, at our discretion, we may charge a late fee up to $85 to compensate the next borrower or cover the cost of express postage.
Cancellation policy
Cancellations received within ten working days prior to bookin hire start date will incur the full presentation cost.
Museums Victoria Child Safe Policy Statement
All children visiting or engaging with Museums Victoria have a right to feel and be safe, respected, valued and protected from harm.
Museums Victoria is strongly committed to the safety and well-being of all children within our venues and through engagement in our outreach programs. We create and maintain a child safe environment. The welfare of children is a top priority and we have zero tolerance for child abuse.
Museums Victoria will take all necessary steps to prevent and protect children from physical, sexual, emotional, psychological, and cultural abuse and neglect. This includes protecting children from other children and visitors.
More information about Museums Victoria’s policy can be obtained by contacting us.
