Museum Members terms and conditions

  1. Membership privileges are only available on the presentation of a valid membership card together with photographic identification and proof of entitlement to any concession benefits.
  2. Your membership card is non transferable. Only the named person/s listed on your membership card may use it. Failure to present your membership card on request could result in the payment of full admission.
  3. Museums Victoria Membership is non refundable.
  4. Museums Victoria Memberships are an annual membership and are not available as pro-rata payments.
  5. A Museums Victoria Membership cannot be suspended once activated.
  6. Reproduction of a Museums Victoria membership card in any form is strictly prohibited.
  7. Unauthorized or unlawful resale or attempted resale of any membership card or benefit is grounds for seizure and cancellation of the membership card without compensation.
  8. Membership privileges are available only on individual or family visits and do not apply to visits such as school excursions.
  9. Prices are valid as at 1 December 2017.
  10. A $5.00 fee is payable for replacement cards.
  11. Museums Victoria may terminate your membership if you: fail to comply with these terms & conditions; abuse any privilege afforded to you under the Membership program; or misuse your membership card or breach the conditions of entry of any Museums Victoria venue.
  12. A Museums Membership will be considered 'lapsed' if not renewed by the due date.
  13. In order to obtain your member parking discount you must either validate your parking ticket at the Melbourne Museum Members Entry Desk on the day of your visit or alternatively scan your bar-coded membership card at the Pay Station located within the Melbourne Museum car park.
  14. Museums Victoria collects & manages your personal information in a professional & responsible manner & in accordance with the principles of privacy law. The information provided by you will only be used for Museums Victoria purposes, such as the administration of your membership, the provision of Museums Victoria goods & services, planning research & marketing of the Membership program. Museums Victoria will not disclose, sell, distribute, share or otherwise pass on your personal information to any third party. You may choose not to provide your personal details upon joining, however, if you do not provide your personal details we will not be able to administer your membership or provide you with some or all membership benefits.
  15. The primary membership cardholder(s) is/are responsible for ensuring the details of their Museum Membership are correct at all times.
  16. Museums Victoria reserves the right to update or change these terms & conditions of membership benefits at any time without prior notice.
  17. Online promotional codes and referred membership numbers are applied at the time of membership processing.

Museums Victoria Members Promotion Terms and Conditions

  1. The Promotion commences on 3 May 2021 03:00pm AEDT and closes on 31 October 2021 11:59pm AEDT. ("Promotion Period")
  2. The promotion is not valid with any other offer.
  3. The promotion is only redeemable when a membership is purchased, renewed, or activated (or in the case of a gift membership when it is activated) online during the "Promotional Period".
  4. The purchase of a gift membership during the promotion period does not qualify the purchaser to this offer. The offer is only valid when the gift membership is activated during the promotion period.
  5. Household memberships purchased, renewed, or activated (or in the case of household gift memberships, activated) during the "Promotional Period" receive 2 complimentary entry tickets redeemable for entry into either Treasures of the Natural World exhibition at Melbourne Museum or Born or Built? Our Robotic Future exhibition at Scienceworks. Complimentary tickets can only be redeemed for entry into one exhibition of your choice and cannot be split across the two.
  6. Adult, concession memberships purchased, renewed, or activated (or in the case of adult or concession gift memberships, activated) during the "Promotional Period" receive 1 complimentary entry ticket redeemable for entry into either Treasures of the Natural World exhibition at Melbourne Museum or Born or Built? Our Robotic Future exhibition at Scienceworks.
  7. A confirmation email along with your digital membership card and a unique link to book your complimentary ticket(s) will be sent to you upon the purchase or activation of your membership during the promotional period.
  8. Complimentary Tickets must be booked online (via the unique link sent to you by email) or by calling 13 11 02.
  9. Complimentary tickets must be redeemed online before 16th December 2021.
  10. Complimentary tickets are only valid for entry between 3 May- 31 December 2021 for the Born or Built? Our Robotic Future exhibition or 12 June – 31 December 2021 for the Treasures of the Natural World exhibition.
  11. Lost or stolen complimentary tickets cannot be replaced or refunded.
  12. Redeemed complimentary tickets, once booked are not eligible for change. The date and time selected is not transferable. Please take care when selecting the date and time for attending the exhibition of your choice.
  13. Redeemed complimentary tickets are subject to Museums Victoria entry terms and conditions.
  14. The promotion can only be redeemed once per membership.
  15. Complimentary tickets are not transferable, exchangeable, or redeemable for cash.

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