Frequently asked questions

Is Melbourne Museum/Scienceworks/Immigration Museum/IMAX closed to the public?

In line with the most recent Stage 3 restriction levels announced by the Victorian Government, Museums Victoria closed Melbourne Museum, IMAX and Scienceworks to the public from Thursday 9 July 2020.

The Melbourne Museum car park remains open as usual.

When will you reopen?

The temporary closure of Melbourne Museum, Bunjilaka Aboriginal Cultural Centre, Scienceworks, IMAX Melbourne as well as Immigration Museum, will remain until restrictions are lifted.

While our doors are closed, you can still visit Museum at Home online, where we share the wonder and inspiration of our collections, knowledge and expertise beyond our walls.

Museums Victoria will be providing regular updates on our website and on Instagram, Facebook and Twitter.

I have tickets booked to visit Melbourne Museum/Scienceworks. Can I get a refund?

Anyone who has purchased an entry ticket for Melbourne Museum or Scienceworks will have their ticket refunded. For further information please contact our bookings and enquiries team on [email protected].

Can I donate my ticket price to support Museums Victoria?

We are unable to automatically exchange your ticket for a donation to Museums Victoria. However, should you be in the position to do so, we gratefully welcome donations of any amount. For more information about how to support your museums visit our Join & Support page.

Will my Museum Membership be extended for a further 6 weeks?

Museums Victoria will extend all active memberships for the closure period.

Are your staff still at work during this public shutdown?

Museums Victoria has returned all staff to working from home apart from staff involved in essential services that cannot be done remotely.

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