FAQs

Temporary closure

Updated 17 June 2021

Is Melbourne Museum/ Bunjilaka/ Scienceworks/ Immigration Museum/ IMAX closed to the public?

In line with current advice announced by the Victorian Government, Museums Victoria will temporarily close Melbourne Museum, Bunjilaka Aboriginal Cultural Centre, Immigration Museum and Scienceworks remain temporarily closed to the public.

Planetarium Nights sessions will recommence from Friday 18 June, and IMAX at Melbourne Museum is open, both with reduced capacities.

For more information head to Planetarium Nights and imaxmelbourne.com.au for IMAX.

Melbourne Museum Car Park

The Melbourne Museum car park will remain open during this time.

When will you reopen?

Melbourne Museum, Bunjilaka Aboriginal Cultural Centre, Immigration Museum and Scienceworks will reopen once the current restrictions are lifted. Museums Victoria will be providing regular updates on our website and on Instagram, Facebook and Twitter.

While our doors are closed, we hope you’ll visit Museum at Home on our website, which shares the wonder and inspiration of our museums and collections far beyond our walls.

Ticket Holders

I have tickets booked to visit Melbourne Museum / Immigration Museum/ Scienceworks. Can I get a refund?

Anyone who has purchased an entry ticket for Melbourne Museum, Immigration Museum, Scienceworks during the closure period will be automatically refunded. For further information please contact our bookings and enquiries team on 13 11 02. We will provide any further updates via our website and on Instagram, Facebook and Twitter.

If you have purchased a general entry ticket for Melbourne Museum, Immigration Museum or Scienceworks during the closure period and would like to rebook for a future date, please contact our bookings and enquiries team on [email protected].

I have tickets booked to Treasures of the Natural World from Friday 18 June–Thursday 24 June. Can I reschedule or get a refund?

Ticket holders who’ve pre-purchased tickets to Treasures of the Natural World will be contacted to reschedule their tickets to a new date or arrange a refund if rescheduling isn't suitable.

Planetarium Nights Friday 18 June

Good news for stargazers, our Planetarium Nights series is back! Capacities are reduced in line with current restrictions, so bookings are essential.

I have booked a ticket to Little Kids' Day In at Scienceworks on Friday 18 June 2021. Is this still going ahead?

Unfortunately we have had to postpone this Little Kids' Day In event until Children's Week in October later this year. Our bookings team will be in touch with anyone who has already bought a ticket for the event in June. You may choose to move your booking to the next upcoming Little Kids' Day In on Monday 2nd August or arrange a refund if that date isn't suitable.

Events

I’m attending museum events this weekend, are they going ahead?

Scheduled public programs will not go ahead while our museums are temporarily closed, from Friday 28 May until the current restrictions are lifted.

Is the event/exhibition open/ going ahead?

Scheduled public programs will not go ahead while our museums are temporarily closed, from Friday 28 May until the current restrictions are lifted.

Good news for stargazers though, our Planetarium Nights series is back! Capacities are reduced in line with current restrictions, so bookings are essential.

How can I get in touch with the museum?

Please email mvbooki[email protected] during business hours. Monday–Sunday, 9am–5pm.

Can I donate my ticket price to support Museums Victoria? 

Yes, you can donate you ticket purchase to support the museum. For further information please contact our bookings and enquiries team on [email protected]  


If you have further questions about our museums temporarily closing, please contact [email protected].

Join the mailing list and get the latest from our Museums direct to your inbox.