FAQs

Updated 22 April 2022

Do I need to be vaccinated to enter?

In line with the changes to Victorian Government health directions, as of 23 April 2022, visitors will no longer be required to show proof of their COVID-19 vaccination status or medical exemption as a condition of entry.

When can I book my tickets?

Tickets to Melbourne Museum, Scienceworks, and Immigration Museum are now available.

How do I book a ticket?

Please visit museumsvictoria.com.au

How do I book a ticket to IMAX Melbourne?

Please visit imaxmelbourne.com.au

Can I pay with cash?

Museums Victoria sites accept cashless payment only across our museums' ticketing, retail, and cafes. This was introduced as a health and safety measure as a result of COVID-19 and has been extended ongoing to streamline our systems and minimize administration and security concerns.

What are the museum opening hours?

Melbourne Museum has extended opening times for the school holidays and will open from 9am. For information on opening hours specific to each museum, please visit museumsvictoria.com.au

Why are tickets to some galleries including the Pauline Gandel Children’s Gallery timed?

Timed ticketing has been retained for some galleries to ensure the best possible experience for visitors. When you've finished your in-gallery experience, you're welcome to explore the rest of our spaces for as long as you like.

Which galleries currently have Timed Ticketing?

You will need to book a timed ticket for The Pauline Gandel Children's Gallery and our new exhibition Triceratops: Fate of the Dinosaurs.

How can I get in touch with the museum?

Please email [email protected].
Monday to Sunday, 9am to 5pm

Exhibition and programming

What exhibitions and programs will be on offer?

To find out what is happening at our museums, visit:

Are Museums Victoria operating their usual guided tours?

Guided tours at Scienceworks, Melbourne Museum, Immigration Museum, and the Royal Exhibition Building are not currently operating. There is a range of other activities and experiences for all ages on offer, visit our museum websites for details.

Is the Melbourne Planetarium open?

Yes, Melbourne Planetarium at Scienceworks is operating with screenings throughout the week. Visit: Melbourne Planetarium for details.

Is Planetarium Nights running?

Friday Planetarium Nights sessions are back on! To book tickets to available sessions visit: Planetarium Nights.

Are the opening hours for all exhibitions the same?

At Scienceworks, Ground Up will be closed daily between 12.45pm–1.00pm for cleaning as part of our increased health and safety measures.

Health and safety

Is visiting a museum safe?

The health and safety of visitors, staff, and volunteers is Museums Victoria’s highest priority. We have a range of health and safety measures in place, including vaccination requirements, QR code check-in, face masks, regular cleaning and hygiene of spaces, physical distancing requirements, and other public health measures in line with the Victorian Government requirements.

Do density limits apply within the museum?

Density limits do not apply in galleries, museums, cinemas, or our indoor café and hospitality spaces.

Do I have to wear a mask?

In line with Victorian Government health directions, visitors are not required to wear face masks in our museums, IMAX Melbourne and the Planetarium.

What specific health and safety measures are in place at your museums?

Museums Victoria has a range of health and safety measures in place to ensure your visit is as safe as possible. These include:

  • Hand sanitising stations across all sites
  • Sneeze guards installed at points of sale
  • Increased cleaning frequency
  • Pre-booked and timed tickets are recommended

Museum Members

Do Museum Members need to book tickets?

Member tickets are free, however visitor numbers are limited across all Museums Victoria venues. To ensure you don’t miss out, bookings are essential. 

How do I become a Museum Member?

Becoming a Museum Member is easy. Sign up via museumsvictoria.com.au/members to enjoy exclusive benefits.

What benefits do Museum Members receive?

Members enjoy a wide range of benefits, discounts, and experiences across our three museums. Visit museumsvictoria.com.au/members for details.

Will my membership be extended?

Yes. All active memberships will be extended for the period our museums were closed.

Commercial, retail, and spaces

Are your retail shops open?

Yes. Our retail stores at Melbourne Museum and Scienceworks are open for shopping with physical distancing measures in place. You can also shop online at store.museumsvictoria.com.au

Is the Melbourne Museum car park open?

The Melbourne Museum carpark is operating as usual. Book online at carpark.museumvictoria.com.au.

Are the museum cafes open?

Our cafes at Melbourne Museum and Scienceworks are open with physical distancing and cashless payment measures in place.

Are Museums Victoria event spaces available for hire?

Museums Spaces are taking enquiries for private event bookings. All Museums Victoria sites have a COVIDSafe Plan in place and can operate events consistent with the Restricted Activity Directions (Victoria). Please discuss event- specific details with Museum Spaces staff to ensure your event is compliant with these Restricted Activities. More information.


If you have further questions, please contact [email protected].

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