FAQs

Updated 19 Nov 2021

When are your museums opening?

Melbourne Museum, Immigration Museum, Scienceworks, and IMAX Melbourne will reopen from Saturday 30 October and tickets will be available from 10am Tuesday 26 October. All visitors over the age of 12 and two months must be fully vaccinated, or have a medical exemption, and will be required to show their COVID-19 vaccination status or medical exemption as a condition of entry.

Why do I need to be vaccinated to enter?

It is a government requirement that all visitors over the age of 12 and two months must be fully vaccinated, or have a medical exemption, and show proof of their COVID-19 vaccination status or medical exemption as a condition of entry.

How do I prove my vaccination status/ medical exemption?

Visitors can show their vaccination status or medical exemption with a COVID-19 digital certificate displayed through the Service Victoria app, Medicare app, or equivalent smartphone wallet. They can also present a printed version of their immunisation history statement.

For more information on how to access your vaccination certificate visit: How to get your COVID-19 digital certificate

For more information about medical exemptions visit: Showing proof of your vaccination exemption

When does IMAX reopen?

IMAX Melbourne will open Saturday 30 October. Please visit imaxmelbourne.com.au for details.

What is IMAX Melbourne showing?

Please visit imaxmelbourne.com.au for details.

Ticketing

When can I book my tickets?

Tickets to Melbourne Museum, Scienceworks, and Immigration Museum will be available from 10am Tuesday 26 October. Visitor numbers are limited across Museums Victoria venues so please book online to ensure you don’t miss out. Limited on-site tickets are subject to availability.

How do I book a ticket?

Please visit museumsvictoria.com.au

How do I book a ticket to IMAX Melbourne?

Please visit imaxmelbourne.com.au

What are the museum opening hours?

For information on opening hours specific to each museum, please visit museumsvictoria.com.au

Why are the tickets timed?

Timed entry helps us manage a safe environment within our spaces and ensure the best possible experience for visitors.

How long can I stay at the museum?

Visitor numbers are limited across our museums, so we are asking visitors to limit their visits to 90 minutes to make sure everyone can safely enjoy our museums.

Exhibition and programming

What exhibitions and programs will be on offer?

To find out what is happening at our museums, visit:

Are Museums Victoria operating their usual guided tours?

Guided tours at Scienceworks, Melbourne Museum, Immigration Museum, and the Royal Exhibition Building are not currently operating. There is a range of other activities and experiences for all ages on offer, visit our museum websites for details.

Is the Melbourne Planetarium open?

Yes, Melbourne Planetarium at Scienceworks is operating with screenings throughout the week. Visit: Melbourne Planetarium for details.

Is Planetarium Nights running?

Friday Planetarium Nights sessions are back on! To book tickets to available sessions visit: Planetarium Nights.

Are the opening hours for all exhibitions the same?

At Scienceworks, Ground Up will be closed daily between 12.45pm–1.00pm for cleaning as part of our increased health and safety measures.

Health and safety

Is visiting a museum safe?

The health and safety of visitors, staff, and volunteers is Museums Victoria’s highest priority. We have a range of health and safety measures in place, including vaccination requirements, QR code check-in, regular cleaning and hygiene of spaces, physical distancing requirements, and other public health measures in line with the Victorian Government requirements.

Does physically distancing apply within the museum?

Yes. In line with Victorian Government requirements, you must keep a physical distance of 1 person per 4 sqm.  

How many people are allowed inside the museums?

Visitor numbers are limited across our museums and spaces. To ensure a safe and enjoyable experience, timed tickets are in place and we are asking visitors to limit their museum visit to 90 minutes

What specific health and safety measures are in place at your museums?

Museums Victoria has a range of health and safety measures in place to ensure your visit is as safe as possible. These include:

  • All visitors over the age of 12 and two months must be fully vaccinated or have a medical exemption
  • QR code check-in
  • Hand sanitising stations across all sites
  • Restricted visitor numbers
  • Cashless payments, including in the store and cafe
  • Sneeze guards installed at points of sale
  • Increased cleaning frequency
  • Pre-booked and timed tickets

What data and personal details will Museums Victoria keep on my visit?

As a Victorian Government requirement, Museums Victoria will record the first name and contact details of every visitor, including children, on arrival at the museum. This is for the purpose of contact tracing in the event of a suspected COVID-19 case. As per Victorian Government requirements, contact details will be securely destroyed after 28 days.

How can I get in touch with the museum?

Please email [email protected]
Monday–Sunday, 9am–5pm.

Museum Members

Do Museum Members need to book tickets?

Member tickets are free, however visitor numbers are limited across all Museums Victoria venues. To ensure you don’t miss out, bookings are essential. 

How do I become a Museum Member?

Becoming a Museum Member is easy. Sign up via museumsvictoria.com.au/members to enjoy exclusive benefits.

What benefits do Museum Members receive?

Members enjoy a wide range of benefits, discounts, and experiences across our three museums. Visit museumsvictoria.com.au/members for details.

Will my membership be extended?

Yes. All active memberships will be extended for the period our museums were closed.

Commercial, retail, and spaces

Will your retail shops be open?

Yes. Our retail stores at Melbourne Museum and Scienceworks are open for shopping with physical distancing measures in place. Face masks must be worn in retail areas. You can also shop online at store.museumsvictoria.com.au

Is the Melbourne Museum car park open?

The Melbourne Museum carpark is operating as usual. Book online at carpark.museumvictoria.com.au.

Will the museum cafes be open?

Our cafes at Melbourne Museum and Scienceworks will be open with physical distancing and cashless payment measures in place. Mercury Restaurant at Melbourne Museum will reopen from Thursday 11 November.

Are Museums Victoria event spaces available for hire?

Museums Spaces are taking enquiries for private event bookings. All Museums Victoria sites have a COVIDSafe Plan in place and can operate events consistent with the Restricted Activity Directions (Victoria). Please discuss event- specific details with Museum Spaces staff to ensure your event is compliant with these Restricted Activities. More information.


If you have further questions, please contact [email protected].

Join the mailing list and get the latest from our Museums direct to your inbox.