FAQs

Updated 5 January 2022

Why do I need to be vaccinated to enter?

It is a government requirement that all visitors aged 18 and over must be fully vaccinated and will be required to show proof of their COVID-19 vaccination status or medical exemption as a condition of entry.

How do I prove my vaccination status/ medical exemption?

Visitors can show their vaccination status or medical exemption with a COVID-19 digital certificate displayed through the Service Victoria app, Medicare app, or equivalent smartphone wallet. They can also present a printed version of their COVID-19 vaccination certificate.

For more information on how to access your vaccination certificate visit: How to get your COVID-19 digital certificate

For more information about medical exemptions visit: Showing proof of your vaccination exemption

When can I book my tickets?

Tickets to Melbourne Museum, Scienceworks, and Immigration Museum are now available.

How do I book a ticket?

Please visit museumsvictoria.com.au

How do I book a ticket to IMAX Melbourne?

Please visit imaxmelbourne.com.au

What are the museum opening hours?

Melbourne Museum and Scienceworks have extended opening times for the school holidays and will open from 9am. For information on opening hours specific to each museum, please visit museumsvictoria.com.au

Why are tickets to Pauline Gandel Children’s Gallery timed?

Timed entry helps us manage a safe environment within our spaces and ensure the best possible experience for visitors. We've kept tickets timed in the Children's Gallery to ensure that everyone can safely enjoy this space. When you're finished in the Children's Gallery, you're welcome to explore the rest of our gallery spaces for as long as you like.

How can I get in touch with the museum?

Please email [email protected].
Monday to Sunday, 9am – 5pm

Royal Exhibition Building Vaccination Hub

The Royal Exhibition Building vaccination centre will open 7am –7pm, 7 days a week until the last day of operation on Wednesday 23 March 2022.

Exhibition and programming

What exhibitions and programs will be on offer?

To find out what is happening at our museums, visit:

Are Museums Victoria operating their usual guided tours?

Guided tours at Scienceworks, Melbourne Museum, Immigration Museum, and the Royal Exhibition Building are not currently operating. There is a range of other activities and experiences for all ages on offer, visit our museum websites for details.

Is the Melbourne Planetarium open?

Yes, Melbourne Planetarium at Scienceworks is operating with screenings throughout the week. Visit: Melbourne Planetarium for details.

Is Planetarium Nights running?

Friday Planetarium Nights sessions are back on! To book tickets to available sessions visit: Planetarium Nights.

Are the opening hours for all exhibitions the same?

At Scienceworks, Ground Up will be closed daily between 12.45pm–1.00pm for cleaning as part of our increased health and safety measures.

Health and safety

Is visiting a museum safe?

The health and safety of visitors, staff, and volunteers is Museums Victoria’s highest priority. We have a range of health and safety measures in place, including vaccination requirements, QR code check-in, face masks, regular cleaning and hygiene of spaces, physical distancing requirements, and other public health measures in line with the Victorian Government requirements.

Do density limits apply within the museum?

Density limits do not apply in galleries, museums and cinemas, however a density limit of 1 person per 2 sqm applies in our indoor café and hospitality spaces.

Do I have to wear a mask?

In line with Victorian Government health directions, visitors aged 8 years and over are required to wear face masks in all public indoor settings which include our museums, the Royal Exhibition Building, IMAX Melbourne, and the Planetarium. Masks may be removed when eating or drinking.

What if I forget my mask?

In line with Victorian Government health regulations, face masks are a condition of entry to all our museums for visitors aged 8 years and over, and for all staff. Museums Victoria is unable to supply face masks to visitors, however, they are available for purchase from the Melbourne Museum Scienceworks and Immigration Museum stores.

What specific health and safety measures are in place at your museums?

Museums Victoria has a range of health and safety measures in place to ensure your visit is as safe as possible. These include:

  • All visitors aged 18 and over must be fully vaccinated or have a medical exemption
  • QR code check-in
  • Face masks are required to be worn by all visitors aged 8 years and over
  • Hand sanitising stations across all sites
  • Restricted visitor numbers
  • Cashless payments, including in the store and cafe
  • Sneeze guards installed at points of sale
  • Increased cleaning frequency
  • Pre-booked and timed tickets

What data and personal details will Museums Victoria keep on my visit?

As a Victorian Government requirement, Museums Victoria will record the first name and contact details of every visitor, including children, on arrival at the museum. This is for the purpose of contact tracing in the event of a suspected COVID-19 case. As per Victorian Government requirements, contact details will be securely destroyed after 28 days.

Museum Members

Do Museum Members need to book tickets?

Member tickets are free, however visitor numbers are limited across all Museums Victoria venues. To ensure you don’t miss out, bookings are essential. 

How do I become a Museum Member?

Becoming a Museum Member is easy. Sign up via museumsvictoria.com.au/members to enjoy exclusive benefits.

What benefits do Museum Members receive?

Members enjoy a wide range of benefits, discounts, and experiences across our three museums. Visit museumsvictoria.com.au/members for details.

Will my membership be extended?

Yes. All active memberships will be extended for the period our museums were closed.

Commercial, retail, and spaces

Are your retail shops open?

Yes. Our retail stores at Melbourne Museum and Scienceworks are open for shopping with physical distancing measures in place. You can also shop online at store.museumsvictoria.com.au

Is the Melbourne Museum car park open?

The Melbourne Museum carpark is operating as usual. Book online at carpark.museumvictoria.com.au.

Are the museum cafes open?

Our cafes at Melbourne Museum and Scienceworks are open with physical distancing and cashless payment measures in place.

Are Museums Victoria event spaces available for hire?

Museums Spaces are taking enquiries for private event bookings. All Museums Victoria sites have a COVIDSafe Plan in place and can operate events consistent with the Restricted Activity Directions (Victoria). Please discuss event- specific details with Museum Spaces staff to ensure your event is compliant with these Restricted Activities. More information.


If you have further questions, please contact [email protected].

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