FAQs

We are open

Updated 27 July 2021

When are your museums opening?

Melbourne Museum, Immigration Museum and Scienceworks will reopen from Wednesday 28 July. Tickets are available now but visitor numbers are limited across Museums Victoria venues so please book online to ensure you don’t miss out.

When does IMAX reopen?

IMAX Melbourne will open at 1.30pm, Wednesday 28 July. Please visit IMAX reopening information for details.

What is IMAX Melbourne showing?

Please visit imaxmelbourne.com.au

Ticketing

When can I book my tickets?

Tickets to Melbourne Museum, Scienceworks, Immigration Museum and IMAX Melbourne are now available. Visitor numbers are limited across Museums Victoria venues so please book online to ensure you don’t miss out. Limited on-site tickets are subject to availability.

How do I book a ticket?

Please visit museumsvictoria.com.au

How do I book a ticket to IMAX Melbourne?

Please visit imaxmelbourne.com.au

What are the museum opening hours?

For information on opening hours specific to each museum, please visit museumsvictoria.com.au

For the next two weekends, Treasures of the Natural World at Melbourne Museum will open at 9am on Saturday and Sunday. Book your tickets online.

Why are the tickets timed?

Timed entry helps us manage a safe environment within our spaces and ensure the best possible experience for visitors.

How long can I stay at the museum for?

Visitor numbers are limited across our museums, so we are asking visitors to limit their visit to 90 minutes to make sure everyone can safely enjoy our museums.

Exhibition and programming

What exhibitions and programs will be on offer?

To find out what is happening at our museums, visit:

Are Museums Victoria operating their usual guided tours?

Guided tours at Scienceworks, Melbourne Museum, Immigration Museum and the Royal Exhibition Building are not currently operating. There is a range of other activities and experiences for all ages on offer, visit our museum websites for details.

Can we watch the eel feeding in Milarri Gardens at Melbourne Museum?

Daily eel feeding at Bunjilaka Aboriginal Culture Centre at Melbourne Museum is not available during winter.

Is the Melbourne Planetarium open?

Yes, Melbourne Planetarium at Scienceworks is operating with screenings throughout the week. Visit: Melbourne Planetarium for details.

Is Planetarium Nights running?

Friday Planetarium Nights sessions are back on! To book tickets to the remaining available sessions, now.

Are the opening hours to all exhibitions the same?

At Scienceworks, Ground Up will be closed daily between 12.45pm–1.00pm for cleaning as part of our increased health and safety measures.

For the next two weekends, Treasures of the Natural World at Melbourne Museum will open early on Saturday and Sunday from 9am. Book your tickets online.

Health and safety

Is visiting a museum safe?

The health and safety of visitors, staff and volunteers is Museums Victoria’s highest priority. We have a range of health and safety measures in place, including QR code check-in, physical distancing, hygiene, cleaning and public health measures, in line with the Victorian Government requirements.

Does physically distancing apply within the museum?

Yes. In line with Victorian Government requirements, you must keep a physical distance of 1 person per 4 sqm with a group limit of 10 people.  

How many people are allowed inside the museums?

Visitor numbers are limited across our museums and spaces. To ensure a safe an enjoyable experience, timed tickets are in place and we are asking visitors to limit their museum visit to 90 minutes

What if I forget my mask?

In line with Victorian Government health regulations, face masks are a condition of entry for visitors 12 years and over, and for all staff. Museums Victoria is unable to supply face masks to visitors, however, they are available for purchase from the Melbourne Museum, Scienceworks and Immigration Museum stores.

What specific health and safety measures are in place at your museums?

Museums Victoria have a range of health and safety measures in place to ensure your visit is as safe as possible. These include:

  • QR code check in
  • Face masks required
  • Hand sanitising stations across all sites
  • Restricted visitor numbers
  • Cashless payments, including in the store and cafe
  • Sneeze guards installed at points of sale
  • Increased cleaning frequency
  • Pre-booked and timed tickets

What data and personal details will Museums Victoria keep on my visit?

As a Victorian Government requirement, Museums Victoria will record the first name and contact details of every visitor, including children, on arrival at the museum. This is for the purpose of contact tracing in the event of a suspected COVID-19 case. As per Victorian Government requirements, contact details will be securely destroyed after 28 days.

How can I get in touch with the museum?

Please email [email protected] or phone 13 11 02 during business hours. Monday–Sunday, 9am–5pm.

Museum Members

Do Museum Members need to book tickets?

Member tickets are free, however visitor numbers are limited across all Museums Victoria venues. To ensure you don’t miss out, bookings are essential. 

How do I become a Museum Member?

Becoming a Museum Member is easy. Sign up via museumsvictoria.com.au/members to enjoy exclusive benefits.

What benefits do Museum Members receive?

Members enjoy a wide range of benefits, discounts and experiences across our three museums. Visit museumsvictoria.com.au/members for details.

Commercial, retail and spaces

Will your retail shops be open?

Yes. Our retail stores at Melbourne Museum and Scienceworks are open for shopping with physical distancing measures in place. You can also shop online at store.museumsvictoria.com.au

Is the Melbourne Museum car park open?

The Melbourne Museum carpark is operating as usual. Book online at carpark.museumvictoria.com.au.

Will the museum cafes at be open?

Our cafes at Melbourne Museum and Scienceworks will be open for seated service only with physical distancing measures in place during museum operating hours.

Are Museums Victoria event spaces available for hire?

Museums Spaces are taking enquiries for private event bookings. All Museums Victoria sites have a COVIDSafe Plan in place and can operate events consistent with the Restricted Activity Directions (Victoria). Please discuss event- specific details with Museum Spaces staff to ensure your event is compliant with these Restricted Activities. More information.


If you have further questions, please contact [email protected].

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