Reopening FAQs

Updated 26 February 2021

Tickets

When can I book my tickets?

Tickets to Melbourne Museum, Scienceworks, Immigration Museum and IMAX Melbourne are now available. Visitor numbers are limited across Museums Victoria venues so please book online to ensure you don’t miss out. Limited on-site tickets are subject to availability.

What are the museum opening hours?

For information on opening hours specific to each museum, visit the Melbourne Museum, Scienceworks, Immigration Museum and IMAX Melbourne websites.

Why are the tickets timed?

Timed entry helps us manage a safe environment within our spaces and ensure the best possible experience for visitors.

How long can I stay at the museum for?

Visitor numbers are limited across our museums, so we are asking visitors to limit their visit to 90 minutes to make sure everyone can safely enjoy our museums.

Exhibitions and programming

What exhibitions and programs will be on offer?

To find out what is happening at our museums, visit the Melbourne Museum, Scienceworks, Immigration Museum and IMAX Melbourne websites.

Is Museums Victoria operating their usual guided tours?

Guided tours at Scienceworks, Melbourne Museum, Immigration Museum and the Royal Exhibition Building are not currently operating. There is a range of other activities and experiences for all ages on offer, visit our museum websites for details.

Can we watch the eel feeding in Milarri Gardens at Melbourne Museum?

Bunjilaka Aboriginal Culture Centre at Melbourne Museum is offering the eel feeding presentation daily.

Is the Melbourne Planetarium open?

Yes, Melbourne Planetarium at Scienceworks is operating with screenings throughout the week. 

Are the opening hours to all exhibitions the same?

At Scienceworks, Ground Up will be closed daily between 12.45pm-1pm and Air Playground will be closed daily between 1.45pm-2pm for cleaning as part of our increased health and safety measures.

Health and safety

Is visiting a museum safe?

The health and safety of visitors, staff and volunteers is Museums Victoria’s highest priority. We have a range of health and safety measures in place, including physical distancing, hygiene, cleaning and public health measures, in line with the Victorian Government requirements.

Does physical distancing apply within the museum?

Yes. In line with Victorian Government rrequirements, you must keep a physical distance of 1.5 metres from others.

How many people are allowed inside the museums?

Visitor numbers are limited across our museums and spaces. To ensure a safe an enjoyable experience, timed tickets are in place and we are asking visitors to limit their museum visit to 90 minutes.

How will the children’s and interactive spaces operate? Will there still be hands-on experiences? How will they work?

Museums Victoria staff have been working hard to ensure our museums are a safe place to visit. New wayfinding, restricted visitor numbers, hygiene and cleaning measures have been introduced in line with Victorian Government regulations. All high touch points in our galleries are cleaned every 2 hours.

Booking tickets for the Children's Gallery

To ensure a safe and enjoyable experience for all, visitor numbers in the Children's Gallery will be restricted due to increased cleaning, hygiene and physical distancing. Visitors will have 50 minutes to explore the Children's Gallery. Please book your session within 90 minutes of your museum entry time.

What if I forget my mask?

In line with Victorian Government health regulations, please wear your face mask in our museums when physical distancing cannot be maintained. Museums Victoria is unable to supply face masks to visitors, however, they are available for purchase from the Melbourne Museum, Scienceworks and Immigration Museum stores.

What specific health and safety measures are in place at your museums?

Museums Victoria have a range of health and safety measures in place to ensure your visit is as safe as possible. These include: 

  • Hand sanitising stations across all sites
  • Restricted visitor numbers
  • Cashless payments, including in the store and cafe
  • Sneeze guards installed at points of sale
  • Increased cleaning frequency
  • Pre-booked and timed tickets
  • Visitors must provide first name and contact details for the purpose of contact tracing in the event of a suspected COVID-19 case.

What data and personal details will Museums Victoria keep on my visit?

As a Victorian Government requirement, Museums Victoria will record the first name and contact details of every visitor, including children, on arrival at the museum. This for the purpose of contact tracing in the event of a suspected COVID-19 case. As per Victorian Government requirements, contact details will be securely destroyed after 28 days.

Is Planetarium Nights running?

Friday Planetarium Nights sessions are back on! You can book tickets to the remaining available sessions now.

How can I get in touch with the museum?

Please email [email protected] or call 13 11 02 during business hours, 9am–5pm daily.

Museum Members

Do Museum Members need to book tickets?

Member tickets are free, however density limits apply across all Museums Victoria venues. To ensure you don’t miss out, bookings are highly recommended.

How do I become a Museum Member?

Becoming a Museum Member is easy. Sign up today to enjoy exclusive benefits.

What benefits do Museum Members receive?

Members enjoy a wide range of benefits, discounts and experiences across our three museums. Find out more

Shop, parking, cafe & events

Will your retail shops be open?

Yes. Our retail stores at Melbourne Museum and Scienceworks are open for shopping. You can also shop online at Museums Victoria Store.

Is the Melbourne Museum car park open?

The Melbourne Museum carpark is operating as usual.

Will the museum cafes at be open?

Our cafes at Melbourne Museum and Scienceworks will be open during museum operating hours.
  


If you have further questions about returning to our museums, please contact [email protected].

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